FraudSmart® Webinars

Virtual Instructor-Led Training (vILT) FraudSmart® webinars were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor. Users can choose different training topics to create a more personalized training program.

These virtual sessions utilize a webinar platform and feature professional and industry-expert instructors for each topic. Many courses have been approved for Continuing Education (CE) credits in certain states.

To access a FraudSmart course, register through NICTA.org. If you do not have NICTA access, fill out this request form.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
Attend session for a minimum of 55 minutes
Respond to all poll questions

Interviewing Fundamentals for Insurance Investigators & Adjusters

October 1, 2026 | 12 pm CST

This course provides insurance professionals with foundational and tactical interviewing skills to effectively gather information from claimants, witnesses, and company representatives. Participants will learn structured interview approaches, rapport-building strategies, and targeted questioning techniques that uncover inconsistencies, elicit detailed responses, and identify potential indicators of insurance fraud. The course emphasizes pre-interview preparation, real-time listening and analysis, and post-interview actions aligned with investigative best practices.

CE Credit Pending

Property Fraud

October 6, 2026 | 12 pm CST

This instructor-led course describes different types of fraudulent property claims. Fraud indicators and action steps will be explained. This course is suitable for people who handle property claims, people who take first reports and other insurance company personnel.

CE Credit: DE, FL, NC, & TX

Vehicle Inspections 101

October 8, 2026 | 12 pm CST

This virtual instructor-led course provides a basic overview on how to inspect and identify a vehicle. Various ways to identify a fraudulent VIN are explained and fraud indicators and action steps are identified. This course is suitable for insurance agents and others.

CE Credit: DE, FL, NC, & TX

Managing LIST/MIST Claims

October 13, 2026 | 12 pm CST

This virtual instructor-led course provides an overview of LIST and MIST claims, as well as fraud indicators that might be associated with these types of claims, and action steps to resolve these fraud indicators. This course is suitable for people who work in claims, and other insurance company personnel.

CE Credit: DE, FL, NC, & TX

Prescription Insurance Fraud-Modern Schemes, Real-World Impact, and Practical Investigation Tips

October 15, 2026 | 12 pm CST

Prescription drug fraud has evolved into a complex, multi-party problem driven by modern healthcare delivery, high-cost medications, and organized schemes. This live, subject-matter-led course provides claims adjusters and SIU investigators with a practical, real-world look at how prescription insurance fraud is identified, escalated, and investigated today. Participants explore emerging fraud trends, common red flags, and the layered roles of adjusters, PBMs, utilization review teams, and SIU in detecting risk. Through real-world examples and interactive discussions, the course emphasizes pattern recognition, timely escalation, and defensible documentation, which reinforces that effective prescription fraud detection is a shared responsibility across all organizations.

CE Credit: DE, FL, NC, & TX